Developing Leaders – Tom Yeakley

Taking the Mystery out of Leadership

Archive for the tag “Organization”

Leading in a Matrix

Organizations can structure themselves into one of three shapes:  geographical, functional, or a combination of the two known as a matrix.  All of these structures have strengths and weaknesses.  Wise leaders know the times and which structure best fits the context in which they are seeking to accomplish mission.

Much is written about geographical and functional alignments in various contexts, but I recently came across an excellent work by Stanley McChrystal titled, Team of Teams, in which he describes how he led the mission against terror in Iraq by forming a matrix of many highly specialized military units.  It’s an engaging read and very practical, with an easy application for those in business and ministry.

In a matrix structure, geographical and functional lines of authority overlap and cross.  Where these intersections happen, over-communication is needed to insure common objectives and outcomes. McChrystal talks about creating a shared level of organizational consciousness, where everyone shares common information, with no silos, helping to create organizational transparency which enables easier alignment and accountability for missional objectives.

Having created this common organizational consciousness, the role of the primary leader is to focus on organizational tone and culture, allowing the individual parts to function in their strengths.  When that happens, we will get true synergy, where the total is greater than the sum of the individual parts.

Kingdom leaders today are leading in a world full of complexity that is changing at an ever-increasing pace.  The good news is that we have the Holy Spirit within us to guide us through this complexity.  He will show us which structure fits our missional needs at this time.  We rest in knowing that we are not trying to ‘get it right, once and for all.’  Rather, we are trying to get it right for now, knowing that our context will change at some time in the future and we will once again be forced to rethink how best to re-organize.

Organization structure can be consuming and distract us from mission, if we are not careful.  It is a means to an end, not an end.  We are not looking for a perfect structure, just one that optimally serves us to carry out our mission for the glory of Christ at this time in this context.

How long has it been since you rethought your mission, strategy, and which organizational structure best serves you for the coming decade?  Maybe it’s time for a prayerful and thoughtful review?

Strategic Supervision

Leader vs Manager – A False Dichotomy *

Below are some general thoughts regarding the important function of leadership – managing the work of others.

  • Managing the work of others = supervision of their work
  • Leading people in mission and supervision of their work are essential –  “two wings on same plane” – we may have strengths in one or the other; good leaders must be able to manage some level of detail/operations; good managers must be able to lead people to accomplish agreed upon outcomes
  • Managing the work of others (not managing the people) includes:
    • Organizational competency, legal aspects, safe and healthy workers, awareness of implications of being an employee – i.e. policies are for individual and organizational protection
    • Emphasize that workers are a part of something larger than themselves, “going rogue” is not wise or helpful when resources are available to inform, help, and protect workers

Strategic Supervision is for Ensuring Execution

Below are some very practical aspects of how to supervise others:

  • Be proactive, not just reactive in your supervision!
    • Thinking ahead – scenario planning / What will we do if….?
    • Hope for the best and plan for the worst!
  • Be both Macro- and Micro-focused
    • Big picture, systems thinking, but also attentive to an appropriate level of detail
  • Provide oversight of the person and the task
    • Attention to the ‘leadership wake’ of people and task
    • Success is thriving people and mission accomplished
  • Ensure the execution and the completion of a task –  stewardship and ownership of the task
    • What are we doing; Why are we doing it?
    • Bring accountability for completion of a task
      • No 3-foot holes, when we intend to dig 10-foot holes!
    • Create a healthy, safe working environment where people can flourish
  • Give feedback (correction, improvement/affirmation) related to responsibilities and desired outcomes – i.e. annual progress reviews, personal improvement plans, personal goals, annual plans and budgets
  • Ensure alignment of people, resources, and task (doing the right things) to our mission statement
    • Aligning up, down, and laterally within the organization
    • Help create collaboration (working partnerships) with other people or functions in the organization
  • Empower people to accomplish their responsibilities and make their contribution (giving authority, providing the needed resources) – having clearly defined, agreed upon outcomes
  • Enable people to accomplish their responsibilities and make their contribution (removing obstacles, solving problems that people are not able to do themselves)
    • Not micro-managing, meddling or doing someone’s job for them
  • Provide excellent stewardship of God’s resources
    • Optimization of process, budgeting, positioning people to succeed, time management
    • Accountability for how and when decisions are made and how resources are used
  • Create healthy team dynamics
    • Ensure that team members are working well together as a team
    • Helping team members contribute in their strengths and protect each other’s weaknesses
  • Bring clarity when needed regarding purpose, process, or outcomes
    • Secure commitment to a common (shared) goal and purpose
  • Create a succession mentality – raise up your replacement from within your team, if possible

You must be doing both – leading people and managing their work!

*   These thoughts were compiled with the helpful input of Ken Hendren

The Leader and Authority

Jesus called them together and said, “You know that the rulers of the Gentiles lord it over them, and their high officials exercise authority over them.  Not so with you…    Matthew 20:25-26   (NIV  1984)

Were you to ask many people today under the age of 30 how they view authority, the overwhelming response is negative.  And with good reason.  Throughout their lives those authorities in whom they put their trust have disappointed, hurt, or taken advantage of them.  No wonder some younger leader stated, “I’m trying to learn how to lead without authority.”

Leaders must exercise authority to lead.  Leadership authority is morally neutral – it’s not good, bad, or purple.  It’s how you exercise your authority that makes it beneficial or tyrannical.

A leader has two types of authority – positional and personal.  Positional authority comes with the title or role one has.  It is vested with the responsibility of leading.  It can be used to bless others – making exceptions to rules or policies, providing resources not available to those they lead, creating tone and environment, and solving problems others can’t solve.  Negatively it can be used to dominate (lord it over), micro-manage, control, and stifle initiative of those we lead.

The second type of authority is personal authority.  It is not linked to one’s position and allows great influence in the lives of others, whether we have line responsibility for them or not.  You’ve seen this in action in groups when someone with this type of authority speaks, all turn and pay close attention.  Personal authority is given voluntarily to others based upon their perceived character (particularly wisdom and integrity) and competency in particular areas.

Personal authority allows you to speak truth to others, guide, counsel, mentor, and coach them as they trust your influence.  Negatively it can be used to manipulate others, promote yourself, or seek your purposes instead of what’s best for others.  Personal authority is the greatest authority one can have for it lasts beyond any position one may have.

Positional authority comes instantly when one assumes the title of leader.  Personal authority is built over time as one interacts with others and demonstrates Christlike character and competency.  It’s like making deposits into the personal authority bank account.  Unfortunately, one can also make major withdrawals from this account by demonstrating foolishness, poor choices, or sinful behavior.

Authority – you must have it to lead well in the Kingdom.  Don’t shy away for exercising your authority.  Just be sure that you’re using it for advancing the King’s purposes and not your own!

Groundhog’s Day Syndrome

Insanity:  doing the same thing over and over again and expecting different results.                        Albert Einstein

German settlers in Pennsylvania brought with them a superstition that on 2 February (halfway between the Winter Solstice and the Spring Equinox) they were able to predict the length of winter yet to come.  A bright day meant cold, wintry weather for another six weeks.  A cloudy day meant a less severe few weeks ahead and the winter was ending.  This superstition was attached to a tradition of a groundhog emerging from his hole and seeing or not seeing his shadow.  Actor Bill Murray solidified the day with his portrayal of a TV weatherman doomed to repeat the same day over and over again in the movie Groundhog Day (1993).

Since the popular movie release many have used the metaphor, “It’s like Groundhog’s Day over and over again” or some variation thereof.  Meaning, here we go again, same process with the same results.

Here’s the connection to leadership.  Many established works can get stuck in repetitive cycles, processes, traditions, etc. that have been around for a long time.  No one ever stops to think about why we do such things, we just do them because we always have done them.  They yield predictable outcomes, but we don’t stop to assess whether we could change or discontinue some things.  We just keep on doing what we have always done.

Good leaders will have a discerning eye on items in their environment that we assume are good, but are rarely evaluated.  Critically evaluating the ‘givens’ are a good way to find new creativity, improvement, and energy for  future change.  Just doing what we have always done will give us the same outcomes.  It’s crazy to think that we will see anything other that what we have seen in the past, no matter how hard or efficient we work.

In their book titled, Sacred Cows Make the Best Burgers, Kriegel and Brandt suggest that it is not the expert or the pioneer who usually brings lasting change or innovation.  Rather, it is a new leader, often from outside the context, who acts like a beginner.  Beginners ask lots of questions and have few assumptions other than they don’t yet understand the context.  They are not afraid to question anything.

What things in your leadership world are so entrenched that you haven’t taken a hard look at them in a long time?  What assumptions are you making that need to be re-evaluated because it’s been a long time since they were created and times have changed?  Have the courage to take the hard look!

Leadership Jazz – 4

How does a leader ensure good, creative work and how does a leader effectively lead creative people?  Max DePree in his work, “Leadership Jazz” reminds us of the following related principles.

1. How does a leader approach the process for creative work?
A leader protects unusual persons from the bureaucracy and legalism so ensconced in our organizations.

“A leader works with creative people without fear.

“While respecting them, a leader is wary of incremental changes.  Don’t let small changes—perfectly good in their own right—replace true creativity and real innovation.

“A leader arranges for projects to proceed along a narrowing path.

“In the end, true innovation will never be a democratic event–it’s just too risky for group-think.  Majorities seldom vote to change.  A small group of accountable leaders together with the creative people involved must make the decision and take the risk.

“Peter Drucker once said:  ‘When you have a real innovation, don’t compromise.’

“A leader paves the way for change.

2. What do creative people need to be fruitful in the worlds of organizations?  First they need access to (even intimacy with) senior leadership.

“Creative work needs the ethos of jazz.

“It matters a great deal how leaders give work to gifted followers.

“Creative people, like the rest of us, need constraints.

“A leader needs to give creative people license to be contrary.

“Leaders welcome the committed skeptic, who wants to be held accountable and demands a share of the risk.

“Leaders give odds to creative people that their work will get to market.

“Creative people need a fundamental level of trust from leaders.

“The work of creative people is only part of a whole; it cannot be taken in isolation.

“Finally, creative people need to work with others of equal competence.

3. What should a leader be careful about when dealing with creative people?  First, a leader will be careful about the utilitarian self-concept so much in favor with administrators.

“Second, just as moving up in the hierarchy does not confer competence, so organizational power does not guarantee wisdom.

“Be wary of setting out to win prizes.

“Good work is the goal; recognition is a consequence.

“A last caution: Don’t fail to give credit.  People who through their unusual gifts bring change and innovation and renewal to organizations need to be identified.”

Are you leading well those creative people around you?  Are you encouraging or stifling their creativity?  Have you defined their contribution and identified their boundaries?

Leadership is an Art – 3

Here’s a final thought from Max DePree’s classic leadership book, “Leadership is an Art.”

“In addition to all of the ratios and goals and parameters and bottom lines, it is fundamental that leaders endorse a concept of persons. This begins with an understanding of the diversity of people’s gifts and talents and skills.

“Understanding and accepting diversity enables us to see that each of us is needed. It also enables us to begin to think about being abandoned to the strengths of others, of admitting that we cannot know or do everything.

“When we think about leaders and the variety of gifts people bring to corporations and institutions, we see that the art of leadership lies in polishing and liberating and enabling those gifts.”

One of our primary leadership functions is the development of those we lead.  This development must be intentional, seeking to maximize a person’s contribution to the mission.  This development must be individualized, with forethought given to opportunities and personal needs.

Are you developing those you are leading or just hoping that with the passing of time and more experience that they will be developed as better leaders?  It has been said, “Experience is not the best teacher, but it is evaluated experience that truly develops leaders.”  Give feedback to those you lead and they will be better leaders.

 

What’s So Bad About Hierarchy?

Much of the ‘prevailing wind’ today in organizational leadership is blowing towards the ‘flat organization’ – that is, the fewer the leadership levels we have in an organizational structure, the better that organization will be able to accomplish the mission or task.  ‘Bureaucracy’ is a bad word which implies sluggishness, bloated and wasteful budgets, unmotivated people, and a lack of creativity or willingness to adapt and change.

While the above characteristics of hierarchy, as presently practiced, are true in many organizations, it does not have to be so.  Hierarchy in and of itself is morally neutral – it’s not good, bad, or purple.  A hierarchical structure is no better or worse than a flat organizational structure that has fewer levels of leadership.  Good leaders within a hierarchical structure can unleash creativity, innovation, spawn organic movement, empower entrepreneurs, and stimulate growth.  The structure is not the issue, but rather those within the structure who are setting direction and making decisions that make it good or bad.

There are two important reasons for hierarchy:  health and complexity.  By ‘health’ we mean the health of the individuals within the organization.  We want those we are leading to thrive under our leadership, not just survive.  Leadership is not just about accomplishing mission together, it is also about caring well for those we lead.  Having a large span of leadership with too many direct reports will not allow us the capacity to truly ‘know well the condition of our flocks’ (see Proverbs 27:23).

With increasing complexity of mission comes the need for more leadership capacity.  A large task, with multiple facets, demands the contribution of many people.  These people need a common purpose, clear vision, doable jobs, and accountability for their contributions.  This oversight is good stewardship and need not be restrictive.  It’s how this leadership is done that is key!

We have an example from King David in 1 Chronicles 27 as we see how he organized his kingdom.  40+ leaders are mentioned with their respective responsibilities – army commanders, family heads, property managers, an executive team, and spiritual advisers all contributed to David’s leadership capacity.   The size and complexity of the kingdom required good leaders with many varied, intersecting responsibilities.

So, the next time we are tempted to criticize hierarchy, let’s pause a moment and think.  Is it the structure or is it the leaders within that structure that makes it a challenge?  Mankind keeps looking for better structures, but God keeps looking for better leaders!  May it begin with us!

What a Leader Does – DO

We continue to reflect upon a good way to organize our understanding of the complex subject of leadership.  Using the simple outline of Know – Be- Do – Reproduce we can categorize the important functions of this vast subject called leadership.  Today we will address the category of “Do – What a Leader Does.”

1. Leading and your family

Offices in the home can create unusual stresses

  • Regarding your spouse when your both are at home – respect each others ‘turf’ when working at home
  • Put in a good day’s work; discipline yourself to focus and stay on task
  • Set ‘office hours’ when working at home and actually do your work during these times as planned

Love your kids and help them love God and God’s work

  • Involve your children in prayer for people in the ministry
  • Have people in your home as guests and ask your guests to tell stories to your kids about their walk and experiences with God
  • Give your kids responsibilities at ministry activities, when appropriate – it can be as simple as greeting people at the door or serving refreshments
  • Build a positive identity and a sense of ‘being special’ because they are children of a staff who is serving in this ministry
  • Avoid building a child-centered home – see Mark 10:29-30; Luke 18:29-30

2. Leading meetings

Learn to lead a better meeting!

  • Meetings are a part of organizational leadership, so learn to lead good ones!
  • A nice outline for setting meeting agendas is to remember that good meetings have 3 parts – ‘business,’ development, relationships
  • Leading your team in development does not mean you have to be the development expert – just bring some intentionality to this function and lead your team in seeing that all are being developed

Have fun together with your team!

  • Don’t be so serious all the time!
  • If you are not creative at having fun, ask as team member to lead the team in this area with your oversight

Set realistic agendas and schedule with a margin when you lay out the meeting plans

Help others accomplish their work by including them in your meeting plans, but remember that it is your meeting, not their meeting

Be sensitive to time zone changes for those who travel, need for  regular breaks, free time, recreation needs, individual sleep patterns (individual rooms for those who snore?), and personal dietary needs

3. Increase your leadership capacity

Work with an administrative assistant

  • A good assistant will greatly increase you capacity to lead
  • Personal chemistry is very important in your ability to work together with your admin assistant
  • Know what you need and want in an assistant before selecting the person
  • Do you want someone to keep you organized, or are you by design well-organized and you want someone to implement your ideas and plans?
  • Be sure your assistant knows your calendar and schedule so that they can assist others who may need to contact you
  • Keep an on-going Action List with both short-term and long-term action items to be focused on and scheduled when appropriate
  • Review your calendar and Action List weekly with your assistant and update it as needed

4. Additional ‘How To’ Leadership Ideas

  • Seek to “ruthlessly eliminate hurry” from your daily life and schedule
  • Prepare to transition your leadership well – be intentional in the transition and plan ahead; don’t wait to be forced to transition your leadership in a crisis
  • Operate with “Planned Neglect” – you can’t do it all now; so decide what will have to wait in order for you to give your attention and effort the most important things now

A Leader’s Vision

A leader needs to lead towards a vision.  A good leader does not need to be the one who comes up with the vision.  In fact, that may be best done with a leadership team.  But once the vision is clear, team leaders are the primary communicators of the vision.  These leaders must see more, see farther, and see more clearly than those they lead.  Without clear vision a leader becomes one of the “blind leading the blind” and we settle for activity rather than accomplishment of God’s purposes.

When we say a leader needs to “see more” what we intend is that a leader needs to be able to see the whole, not just the individual parts.  They must be able to think and lead systemically, noting how one decision can impact the whole, not just the immediate parts.  Much like a fine watch that has multiple interconnected gears, so is leadership at an organizational level.  One change can have ramifications at multiple levels.  A leader with vision sees the immediate impact, but can also anticipate impacts on multiple levels.

The second type of vision that is needed by a leader is the ability to “see farther” into the future.  It is that gaze towards the horizon that sees what is coming before others and that prepares one to take advantage of changes thrust upon us or protect others from this change.  This vision truly needs to be bifocal – seeing what is up close and immediate as well as seeing what is coming towards us in the future.  Many get so consumed by the immediate that they are taken by surprise by what arrives on their doorstep.  Much like the approaching tsunami, when the water recedes away from the beach we know that there is an impending wave coming.  Rather than rushing towards the receding water to collect the newly exposed sea shells, we move rapidly away from the beach to high ground because we know what will soon follow.

A third type of vision is that good leaders need to “see more clearly” the issues surrounding their leadership.  This type of vision involves focus as well as depth perception.  A focused vision is one that does not get distracted by the clamor around them.  It is laser-like in intensity knowing that this is a God-given mission that we do for His glory and we do knowing that we will be accountable to Him.  This clarity has depth perception in that it takes into consideration the various dimensions of any issue.  A good leader is able to see multiple sides of an issue, weighing the pros and cons, embracing different points of view, and is willing to change his or her thoughts when confronted with weightier arguments.

Vision – don’t try to lead without it!  Have you had your vision checked recently?

Leverage Points

Given that all resources are finite and that there are always more opportunities and demands for resources than we have available, leaders must choose to say ‘yes’ to some and ‘no’ to others.  But how to choose?  What are the considerations when allocating precious, limited resources when there are many, seemingly equally important choices?  Choosing opportunities that are leverage points can be one way to help make these choices.

A leverage point is where a small difference can make a large impact.  Leverage points provide kernel ideas and procedures for formulating solutions.

Identifying a leverage point helps us:
1.  Create new courses of action

2.  Develop increased awareness of those things that may cause a difficulty before there are any obvious signs of trouble, and figure out what is causing a difficulty.

Identifying the “leverage point” is skill #1 and is identified as “the one thing that, if changed, makes changing everything else easier.  It should be the number one priority on everyone’s agenda.”

Leaders are change agents and leaders of change processes.  Identifying and implementing leverage points will facilitate this change process moving ahead more quickly and efficiently than otherwise intended.  It will also allow you to effectively use your limited resources for the biggest impact.

What are you facing today that needs change?  What are the key leverage points needing to be addressed to get this process moving?

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