Developing Leaders – Tom Yeakley

Taking the Mystery out of Leadership

Archive for the tag “Supervision”

Giving Feedback in Annual Reviews

We’ve said that leadership and supervision are two wings to the airplane of accomplishing God’s mission.  We lead the people and supervise (manage) their work.  Part of good supervision is giving feedback to those we supervise.  Giving feedback in such a way that it is received and acted upon is an art to be developed.

Below are some notes from an interview with former Navigator International President, Lorne Sanny, on giving feedback, especially in a formal feedback session like an annual progress review.  He framed the topic under the umbrella of leading out of love.

  • Love means we give people feedback on how they are doing
    • Use ‘progress reviews’, not performance reviews
      • Performance reviews – not best term because it means the work is already finished
      • Progress reviews a better term for it implies work is in progress and we can still affect the outcome
      • Progress reviews are based on agreed upon goals, outcomes, or “focus items”
        • Some personalities don’t like the term ‘goals’ – can use the term “focus items” instead
      • Have those we supervise evaluate themselves by asking questions
        • Many are harder on themselves than we would be, so we can affirm them and bring true perspective to them
        • “The imagination is often worse than the realization.”
      • A good question to ask, “Is there anything I can do to help you accomplish your goals?”
        • “What do you think you will need to accomplish this?”
      • End the review by asking, “Is there anything else you want to say to me?”
      • On difficult issues, help them think by asking reflection and open-ended questions
      • Don’t use progress reviews to correct problems!  Do that on day-to-day basis.
    • Romans 14:17-18  – a good outline for progress reviews
      • For the kingdom of God is not a matter of eating and drinking, but of righteousness, peace and joy in the Holy Spirit, because anyone who serves Christ in this way is pleasing to God and approved by men.
        • Righteousness –  What is right?                  What
        • Peace –  Do I have peace (settledness in my spirit) about it?                                                           When
        • Joy –  Should be a positive experience         How

Certainly feedback takes many forms beyond just annual progress reviews.  Becoming a skilled giver (and receiver) of feedback will help you supervise well and ultimately accomplish your God-given mission.

Managing the Work of Others

Perhaps you have heard it said, “I’m a leader, not a manager.”  This suggests that these are two distinctive people types and implying (sometimes not so subtly) that there is a value difference between the two and that leader types are better than manager types.

While there are ‘type’ or design differences, this is really a false dichotomy.  Yes, there are gifting and design differences and individual strengths, but there is no difference in individual worth or value and both functions are necessary to accomplish mission.

Leading and managing are two wings of the same airplane.  We need both to fly or the plane will crash.  The ‘plane’ in this metaphor is the mission of God and those Kingdom people assigned to accomplish it.

We lead people into an agreed upon mission or task by clearly communicating vision for the mission, setting clear directions and outcomes.  Part of this leading function is then recruiting others and assigning responsibilities and resources to those who join up with us in the mission.

But once people are in place and moving, we now must manage their work.  Note, we are managing the work of people, not the people themselves.  We lead people and manage their work, all to accomplish our agreed upon mission or task.

Another synonym for managing is supervising.  We supervise the work of people by providing accountability, feedback – both affirmation and correction, review and reward related to their work.   Supervision seeks to ensure that the work done is the best possible and those working are contributing to the best of their ability and potential.

Some of us will have God-given designs that allow us to more naturally to function in the lead mode.  Some others will be more naturally gifted in the managing or supervising function.  Both are necessary to accomplish mission.  One can’t say, “Well, I’m just a leader and I delegate the managing side of things to others.”

While you may have a strength in one, you are ultimately responsible for both functions – leading and managing.  Yes, we do seek to operate in our strengths and delegate or staff to our weaknesses.  But we seek to delegate, not abdicate!  ‘Big picture’ types must be well-informed on details, policies, finances, operations, etc.  ‘Detail’ types must be able to band people together to accomplish task.

Self-awareness of your design is the beginning of a healthy, balanced impact.  Knowing your design can help you maximize your strengths and shore up any crippling weaknesses that are preventing you from operating in your strengths.

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