Developing Leaders – Tom Yeakley

Taking the Mystery out of Leadership

Archive for the tag “Progress review”

Giving Feedback in Annual Reviews

We’ve said that leadership and supervision are two wings to the airplane of accomplishing God’s mission.  We lead the people and supervise (manage) their work.  Part of good supervision is giving feedback to those we supervise.  Giving feedback in such a way that it is received and acted upon is an art to be developed.

Below are some notes from an interview with former Navigator International President, Lorne Sanny, on giving feedback, especially in a formal feedback session like an annual progress review.  He framed the topic under the umbrella of leading out of love.

  • Love means we give people feedback on how they are doing
    • Use ‘progress reviews’, not performance reviews
      • Performance reviews – not best term because it means the work is already finished
      • Progress reviews a better term for it implies work is in progress and we can still affect the outcome
      • Progress reviews are based on agreed upon goals, outcomes, or “focus items”
        • Some personalities don’t like the term ‘goals’ – can use the term “focus items” instead
      • Have those we supervise evaluate themselves by asking questions
        • Many are harder on themselves than we would be, so we can affirm them and bring true perspective to them
        • “The imagination is often worse than the realization.”
      • A good question to ask, “Is there anything I can do to help you accomplish your goals?”
        • “What do you think you will need to accomplish this?”
      • End the review by asking, “Is there anything else you want to say to me?”
      • On difficult issues, help them think by asking reflection and open-ended questions
      • Don’t use progress reviews to correct problems!  Do that on day-to-day basis.
    • Romans 14:17-18  – a good outline for progress reviews
      • For the kingdom of God is not a matter of eating and drinking, but of righteousness, peace and joy in the Holy Spirit, because anyone who serves Christ in this way is pleasing to God and approved by men.
        • Righteousness –  What is right?                  What
        • Peace –  Do I have peace (settledness in my spirit) about it?                                                           When
        • Joy –  Should be a positive experience         How

Certainly feedback takes many forms beyond just annual progress reviews.  Becoming a skilled giver (and receiver) of feedback will help you supervise well and ultimately accomplish your God-given mission.

Leaders and Love

In March 2003 I had the opportunity to interview Lorne Sanny regarding the topic of Leaders and Love.  The following are my notes from that insightful conversation.

Love means we freely accept others just as they are

o Acceptance is a matter of the heart
o People know whether you love / accept them or not

Love means we always seek their highest good

o This does not mean we tolerate sin
o It does mean we speak the truth to them – Jn. 8 (woman caught in adultery)

Love means we think of others before we think of ourselves

o When returning from a trip, take a walk around the office; not to tell them about your experiences, but to find out how they are doing

Love means we always seek to affirm and encourage others

o Public affirmation goes a long way
o “Praise in public, correct in private”
o “God never gives a hard message to a hard heart to deliver.”
o Affirmation is like making deposits into a bank account, for we know that we will have to make withdrawals (corrections, rebuke) in the future

Love means we give people feedback on how they are doing

o Progress reviews, not performance reviews
o Performance means the work is already finished
o Progress implies work is in progress and we can still affect the outcome
o With my own team sought to do progress review every 3 months
o With international leaders it was once a year
o Based upon agreed upon goals, outcomes, or “focus items”
• Some personalities don’t like goals – use “focus items”
o Have them evaluate themselves by asking questions
• Many are harder on themselves than we would be, so we can affirm them and bring true perspective to them
• “The imagination is often worse than the realization”
o “Is there anything I can do to help you accomplish your goals?”
• “What do you need to accomplish this?”
o End the reviews by asking, “Is there anything you want to say to me?”
o On difficult issues, help them think by asking questions
o Don’t use progress reviews to correct problems!  Do that on day-to-day basis.
o Evaluation – Romans 14:17-18 – outline for progress reviews

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