Developing Leaders – Tom Yeakley

Taking the Mystery out of Leadership

Archive for the tag “Leadership development”

How’s Your Leadership Posture?

Posture  –  a particular way of dealing with or considering something; an approach or attitude

As you lead into a particular context you will want to be self-aware of your leadership posture in the context – how you will act in this situation.

There are two general types of leadership postures that you can adopt – directive or supportive.  Both are appropriate with neither being better or more valuable.  The context you are leading in will determine which of the two general postures is most appropriate for the situation.

The directive posture is often the one seen as the ‘typical’ leadership style.  It is where the leader is giving direction, making decisions, and assigning responsibilities.  They are out in front, setting the pace, and visibly rallying the people towards the goal.

The directive posture is needed when one is leading an inexperienced team who are unclear on what to do or how to do it.  This leadership posture is also necessary in a crisis environment.  You don’t want the ER doctor leading a brainstorm session with his staff when the patient is bleeding out from gunshot wounds!

The supportive posture is fitting when leading in a context where the team is more experienced.  They know what to do and how to do it; now they need to know specifically from you what their contribution will be to the whole team effort.  After delegating responsibilities, you then come alongside and help them solve problems, motivate and encourage them, all the time letting them bear the weight of their responsibility.

If a leader assumes a directive posture with a highly experienced team he or she will stifle initiative, for they soon realize that there is little room for independent action.  Instead of feeling empowered, they will feel controlled and micro-managed.  If leading a team of volunteers, they will choose to ‘vote with their feet’ and leave your leadership.  Leaders want to be empowered, not controlled.

The key is knowing which posture to adopt when.  We all have a natural, default posture.  But, if we only do what comes naturally or easy for us, we will miss bringing our best to those we lead.  Pray for discernment and self-awareness on which posture you need to assume and how to deliver it well.

How’s your posture?

The Leader and Authority

Jesus called them together and said, “You know that the rulers of the Gentiles lord it over them, and their high officials exercise authority over them.  Not so with you…    Matthew 20:25-26   (NIV  1984)

Were you to ask many people today under the age of 30 how they view authority, the overwhelming response is negative.  And with good reason.  Throughout their lives those authorities in whom they put their trust have disappointed, hurt, or taken advantage of them.  No wonder some younger leader stated, “I’m trying to learn how to lead without authority.”

Leaders must exercise authority to lead.  Leadership authority is morally neutral – it’s not good, bad, or purple.  It’s how you exercise your authority that makes it beneficial or tyrannical.

A leader has two types of authority – positional and personal.  Positional authority comes with the title or role one has.  It is vested with the responsibility of leading.  It can be used to bless others – making exceptions to rules or policies, providing resources not available to those they lead, creating tone and environment, and solving problems others can’t solve.  Negatively it can be used to dominate (lord it over), micro-manage, control, and stifle initiative of those we lead.

The second type of authority is personal authority.  It is not linked to one’s position and allows great influence in the lives of others, whether we have line responsibility for them or not.  You’ve seen this in action in groups when someone with this type of authority speaks, all turn and pay close attention.  Personal authority is given voluntarily to others based upon their perceived character (particularly wisdom and integrity) and competency in particular areas.

Personal authority allows you to speak truth to others, guide, counsel, mentor, and coach them as they trust your influence.  Negatively it can be used to manipulate others, promote yourself, or seek your purposes instead of what’s best for others.  Personal authority is the greatest authority one can have for it lasts beyond any position one may have.

Positional authority comes instantly when one assumes the title of leader.  Personal authority is built over time as one interacts with others and demonstrates Christlike character and competency.  It’s like making deposits into the personal authority bank account.  Unfortunately, one can also make major withdrawals from this account by demonstrating foolishness, poor choices, or sinful behavior.

Authority – you must have it to lead well in the Kingdom.  Don’t shy away for exercising your authority.  Just be sure that you’re using it for advancing the King’s purposes and not your own!

Missional Mindset and Leadership #1

Our God is a missional God who works.  Jesus reminds us that the Father is always at work and that He too is working (see John 5:17).  Because we are created in His image, we too are to have a missional mindset that sets a context for our life and leadership.

Below are some of the passages where Jesus states the purpose for which He came.  Notice that some statements are clarifying misconceptions on what others thought His purpose was.

Matthew 5:17   “Do not think that I have come to abolish the Law or the Prophets; I have not come to abolish them but to fulfill them.

Matthew 10:34  “Do not suppose that I have come to bring peace to the earth. I did not come to bring peace, but a sword.

Matthew 10:35  For I have come to turn “ ‘a man against his father, a daughter against her mother, a daughter-in-law against her mother-in-law—

Matthew 9:13  But go and learn what this means: ‘I desire mercy, not sacrifice.’  For I have not come to call the righteous, but sinners.”

Mark 1:38  Jesus replied, “Let us go somewhere else—to the nearby villages—so I can preach there also. That is why I have come.”

Mark 2:17  On hearing this, Jesus said to them, “It is not the healthy who need a doctor, but the sick.  I have not come to call the righteous, but sinners.”

Luke 12:49  “I have come to bring fire on the earth, and how I wish it were already kindled!

Luke 5:32  I have not come to call the righteous, but sinners to repentance.”

John 5:43  I have come in my Father’s name, and you do not accept me; but if someone else comes in his own name, you will accept him.

John 6:38  For I have come down from heaven not to do my will but to do the will of him who sent me.

John 8:42  Jesus said to them, “If God were your Father, you would love me, for I have come here from God.  I have not come on my own; God sent me.

John 9:39  Jesus said, “For judgment I have come into this world, so that the blind will see and those who see will become blind.”

John 10:10  The thief comes only to steal and kill and destroy; I have come that they may have life, and have it to the full.

John 12:46  I have come into the world as a light, so that no one who believes in me should stay in darkness.

John 15:22  If I had not come and spoken to them, they would not be guilty of sin; but now they have no excuse for their sin.

Jesus was very clear about his mission or task given to Him by His Father.  It influenced all His actions and drove His daily choices.

Do you have a similar mindset?  Is you mission or purpose clear?

Creating a Platform for Influence

One of your primary functions as a leader is to develop those leaders around you, helping them grow in their capacity to contribute to the mission.  The ability to influence and help them grow is built upon the foundation of trust in the relationship that you have with them.  But, what do you do when you do not have that kind of history with them–when there is no real relationship established?

In a recent conversation with Paul Stanley, former International VP of The Navigators, we discussed how to address this challenge.  Below are some of our practical ideas on how to build this kind of relationship, especially one that is geographically distant from you, so that you can help them grow and develop.

  1.  The first step is to begin to create trust
    • Remember, the depth of your relationship will determine the impact of your influence
    • You as their leader and mentor, want to be viewed as a ‘value-added’ asset to their life and leadership
    • Mutual vulnerability will create a growing bond of trust, with you, their supervisor, initiating the self-disclosure and openness
    • Mutual confidentiality must be assured, for any ‘leakage’ will quickly destroy any trust that has been built
  1. Seek to create a sense where they know that you are in it with them – we are in it together to help them succeed
    • Join their team in spirit, becoming their fan and champion
  1. Help them see a bigger vision for their life and future contribution beyond their current role
    • Help them believe that their future destiny is more than what they can currently ‘see’
  1. Early on in the relationship, they must feel practically helped in their current responsibility
    • Identify 2 or 3 leverage points for them to focus on in the next 1-2 years that will truly help them make progress and bring change to their mission
  1. Help them clarify their responsibilities before God and the organization that they are to steward
    • Help them shape the stewardship of these responsibilities, seeking to prioritize them into what is most strategic at this time
    • Help them identify 3-4 key responsibilities to focus on for the next 1-2 years
    • Pray for them and with them over these 3-4 key responsibilities
    • Talk with them regularly about progress in these 3-4 items
  1. Help them grow in confidence as a leader
    • Affirm, encourage, advocate for, and champion them
    • Help them identify certain leadership principles that they are already doing that models good leadership
      • Ken Blanchard reminds us to, “Find somebody doing something right and tell them about it.”
  1. Help them grow in self-awareness as a leader
    • What are their personal strengths and weaknesses as a leader
    • Help them learn how to lead from their strengths and staff to their weaknesses
  1. As you supervise and mentor them, adopt the attitude of asking, not telling!
    • Lead with questions, not answers!
  1. Open the bible together and pray together on a regular basis

A Servant of the Lord

And Moses the servant of the LORD died there in Moab, as the LORD had said.  Deuteronomy 34:5

After these things, Joshua son of Nun, the servant of the LORD, died at the age of a hundred and ten.   Joshua 24:29

The descriptive phrase “servant of the Lord” is used of very few people in the Scriptures.  Moses was the first to have this said about him and it became synonymous with him when describing his leadership.  It is used 16 times to refer to this leader who served God in his leadership for forty years.

His successor, Joshua has the same phrase said of him and his leadership.  It is used of Joshua twice – both times in describing him after he died (Joshua 24 and Judges 2).  David also has this phrase describing him twice – found in Psalm 18 and 86.  The final people described as servants of the Lord were the prophets of God killed by the evil Jezebel in 2 Kings 9.

A slightly different phrase with similar meaning – “the Lord’s servant” – is used three times in the bible.  Once again it describes Moses in 2 Chronicles 1.  Mary describes herself as the Lord’s servant when submitting to God’s plan for her life in Luke 1.  And Paul reminds Timothy that the Lord’s servants are not to be quarrelsome in attitude or action in 2 Timothy 2.

While all of us who claim Jesus as our Savior are now servants of the King and slaves of righteous, this particular description seems to designate a special role or contribution. A servant of the Lord or one who is the Lord’s servant is one who serves in a special capacity or function.  Whether they be OT prophets, leaders of the nation of Israel, or in the NT, the mother of Jesus or one who serves in leading the people of God. There is no value difference with this description, but there does seem to be a unique description of function and/or relationship difference.

One who is the Lord’s servant is one who submits to the Lord’s will for their life and seeks to please the One who is their Master.  There is an intimacy in their relationship with the Living God.  They walk closely with Him and are chosen for special contributions.

To be known as a servant of the Lord is a wonderful compliment and a great reputation to have.  To finish your race, as did Moses and Joshua, and have this description used of you in remembrance, is a great honor.

So what would be the description others use to describe you and your leadership?  Would the phrase “a servant of the Lord” or “the Lord’s servant” be on a short list?

Conflict Resolution Tips

As the sun rises in the east, so will conflicts arise in your life as you lead.  What to do when they arise makes all the difference.  Below are some very practical ideas on what to do when you have an interpersonal conflict with another.

  1.  Seek to resolve small conflicts before they become big ones!  And remember that your small issue can be a big issue for someone else.
  2. If you know there is an issue with someone, take the initiative.  Move towards them to resolve it.
  3. If you are upset-angry-frustrated, be sure that you focus the expression of those feelings on the issue and not the person.
  4. Anger is not necessarily bad.  All emotions are morally neutral.  But, it is how we express our anger-frustration that can make it sin for us.
  5. If your beginning to lose self-control and sensing an inability to express deep feelings constructively, call a ‘time out’ to allow yourself to regain control of your emotions.  But, be honest to not use this tactic as a tool to manipulate others.
  6. Taking a ’20-year look’ on issues can bring some better perspective on how important this issue really is.  Is this really something that 20 years from now is worth going to battle over now?
  7. If possible, keep the issue private and settle it privately.  The circle of those included in settling an issue is the circle of those involved-offended.
  8. Once settled, don’t bring the issue up again.  Bury it and leave it buried!
  9. Using words like, “You always….” or “You never….” will not lead to resolution of a conflict.  The accused will feel personally threatened and move into a ‘flight or fight’ response mode.  Neither response will lead to a lasting resolution of a conflict.
  10. Just because someone disagrees with you does not mean that they don’t like you as a person or a leader.  Don’t take it so personally!

If it is possible, as far as it depends on you, live at peace with everyone.              Romans 12:18   (NIV 1984)

Your Convictions are Showing

Now the men of Judah approached Joshua at Gilgal, and Caleb son of Jephunneh the Kenizzite said to him, “You know what the LORD said to Moses the man of God at Kadesh Barnea about you and me.  I was forty years old when Moses the servant of the LORD sent me from Kadesh Barnea to explore the land.  And I brought him back a report according to my convictions, but my brothers who went up with me made the hearts of the people melt with fear.  I, however, followed the LORD my God wholeheartedly.  So on that day Moses swore to me, ‘The land on which your feet have walked will be your inheritance and that of your children forever, because you have followed the LORD my God wholeheartedly.’

“Now then, just as the LORD promised, he has kept me alive for forty-five years since the time he said this to Moses, while Israel moved about in the desert.  So here I am today, eighty-five years old!  I am still as strong today as the day Moses sent me out; I’m just as vigorous to go out to battle now as I was then.  Now give me this hill country that the LORD promised me that day.  You yourself heard then that the Anakites were there and their cities were large and fortified, but, the LORD helping me, I will drive them out just as he said.”

Then Joshua blessed Caleb son of Jephunneh and gave him Hebron as his inheritance.         Joshua 14:6-13   NIV  1984

As Caleb recalls the report of the 12 spies that Moses had sent to view the land 45 years previously, he says that he acted based upon his convictions.  Convictions are much more closely held than opinions.  Convictions are something that we are willing to die for.  It has been said, as we get older, we have fewer and fewer convictions, and more and more opinions.

Here’s my observations on Caleb and his convictions:

  1. He stood against peer pressure  –  Bringing a minority report was not easy for him, but his convictions that God was with them and would help them emboldened him (and Joshua) to stand against the prevailing ‘wisdom’ of the group.
  2. He acted wholeheartedly  –   Caleb was ‘all in’ regarding his conviction that God was with him and would do as He had promised.  No holding back.
  3. He acted upon his convictions  –   Not only did Caleb bring a minority report, but, some 45 years later, he boldly goes to Joshua and requests the land promised to him by Moses.
  4. He acted consistently over a long time  –  Caleb’s convictions stood the test of time.  This was not a passing fad or trend that he had aligned himself to.
  5. He trusted God, not people  –  He still had to work for his inheritance that had been promised.  He had to defeat his enemies in the promised land.  But his confidence was in the Lord and His promises, not people, to obtain it.

What convictions do you have that are demonstrated in your actions?

Handling Our Fears

It is interesting to note the number of times that the Bible says, “Don’t be afraid.”  By my count, that phrase is repeated 77 times in the Scriptures (NIV).  We know that all emotions are God-given and morally neutral.  It is what we do with our emotions, how we express them and act upon them, that make them good or bad.   If that is true, then why does God say many times, “Don’t be afraid?”

My understanding is that the exhortation is not to deny the natural response to threat and become some type of unfeeling, machine-like personality.  Rather, a better way to understand this is to say, “Don’t be controlled by the fear that you are now feeling.”

Fear is one of our God-given emotions.  It can protect us from threats, initiating a ‘flight or fight’ response that can, in some serious situations, save our lives.  But fear can also paralyze us – like a deer caught in the headlights; we freeze, don’t act and are rolled up by the rapidly approaching threat.

Some leaders seek to manage fear by becoming more risk averse.  They reason that by not taking any (or minimal) risks, they will be safe and not have to face their fears.  But, leadership means we have to take risks, for leaders bring change.  The exact outcome of that change is unknown because it is in the future.  Fear of unknown future outcomes can paralyze leaders into simply maintaining the status quo instead of initiating risk-taking change for the better.

Another common fear of leaders is a fear of failure or looking incompetent before others.  This finds its root in our ego or in finding our identity in our leadership role.  Failure is perceived as exposing my incompetence before others and perhaps resulting in my loss of leadership responsibilities.  Mature Kingdom leaders recognize that all leadership roles are God-given and we will all transition these roles at sometime.  We don’t find our security or identity in being a leader.  Rather, we find it in being a servant who has the privilege, for a time, of leading others.

Mature leaders also know that everyone fails sometime.  It’s only a matter of when, not if, we fail.  Failure is not necessarily a bad thing.  It’s how we respond to failure that makes the difference.  Winston Churchill said, “Success in never final; failure is seldom fatal; it’s courage that counts!”  It is the courage to get up and try again that is key when one fails.  The writer of Hebrews puts it this way, “You need to persevere, so that when you have done the will of God, you will receive what He has promised.”  (Hebrews 10:36   NIV  1984)

Leadership is a long journey filled with highs and lows, successes and failures, safety and threats.  Learning to take appropriate risks will enable us to accomplish our God-given tasks for His glory.

How’s your risk tolerance?  Don’t be afraid!

 

Giving Feedback in Annual Reviews

We’ve said that leadership and supervision are two wings to the airplane of accomplishing God’s mission.  We lead the people and supervise (manage) their work.  Part of good supervision is giving feedback to those we supervise.  Giving feedback in such a way that it is received and acted upon is an art to be developed.

Below are some notes from an interview with former Navigator International President, Lorne Sanny, on giving feedback, especially in a formal feedback session like an annual progress review.  He framed the topic under the umbrella of leading out of love.

  • Love means we give people feedback on how they are doing
    • Use ‘progress reviews’, not performance reviews
      • Performance reviews – not best term because it means the work is already finished
      • Progress reviews a better term for it implies work is in progress and we can still affect the outcome
      • Progress reviews are based on agreed upon goals, outcomes, or “focus items”
        • Some personalities don’t like the term ‘goals’ – can use the term “focus items” instead
      • Have those we supervise evaluate themselves by asking questions
        • Many are harder on themselves than we would be, so we can affirm them and bring true perspective to them
        • “The imagination is often worse than the realization.”
      • A good question to ask, “Is there anything I can do to help you accomplish your goals?”
        • “What do you think you will need to accomplish this?”
      • End the review by asking, “Is there anything else you want to say to me?”
      • On difficult issues, help them think by asking reflection and open-ended questions
      • Don’t use progress reviews to correct problems!  Do that on day-to-day basis.
    • Romans 14:17-18  – a good outline for progress reviews
      • For the kingdom of God is not a matter of eating and drinking, but of righteousness, peace and joy in the Holy Spirit, because anyone who serves Christ in this way is pleasing to God and approved by men.
        • Righteousness –  What is right?                  What
        • Peace –  Do I have peace (settledness in my spirit) about it?                                                           When
        • Joy –  Should be a positive experience         How

Certainly feedback takes many forms beyond just annual progress reviews.  Becoming a skilled giver (and receiver) of feedback will help you supervise well and ultimately accomplish your God-given mission.

Managing the Work of Others

Perhaps you have heard it said, “I’m a leader, not a manager.”  This suggests that these are two distinctive people types and implying (sometimes not so subtly) that there is a value difference between the two and that leader types are better than manager types.

While there are ‘type’ or design differences, this is really a false dichotomy.  Yes, there are gifting and design differences and individual strengths, but there is no difference in individual worth or value and both functions are necessary to accomplish mission.

Leading and managing are two wings of the same airplane.  We need both to fly or the plane will crash.  The ‘plane’ in this metaphor is the mission of God and those Kingdom people assigned to accomplish it.

We lead people into an agreed upon mission or task by clearly communicating vision for the mission, setting clear directions and outcomes.  Part of this leading function is then recruiting others and assigning responsibilities and resources to those who join up with us in the mission.

But once people are in place and moving, we now must manage their work.  Note, we are managing the work of people, not the people themselves.  We lead people and manage their work, all to accomplish our agreed upon mission or task.

Another synonym for managing is supervising.  We supervise the work of people by providing accountability, feedback – both affirmation and correction, review and reward related to their work.   Supervision seeks to ensure that the work done is the best possible and those working are contributing to the best of their ability and potential.

Some of us will have God-given designs that allow us to more naturally to function in the lead mode.  Some others will be more naturally gifted in the managing or supervising function.  Both are necessary to accomplish mission.  One can’t say, “Well, I’m just a leader and I delegate the managing side of things to others.”

While you may have a strength in one, you are ultimately responsible for both functions – leading and managing.  Yes, we do seek to operate in our strengths and delegate or staff to our weaknesses.  But we seek to delegate, not abdicate!  ‘Big picture’ types must be well-informed on details, policies, finances, operations, etc.  ‘Detail’ types must be able to band people together to accomplish task.

Self-awareness of your design is the beginning of a healthy, balanced impact.  Knowing your design can help you maximize your strengths and shore up any crippling weaknesses that are preventing you from operating in your strengths.

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