Developing Leaders – Tom Yeakley

Taking the Mystery out of Leadership

Conflict Resolution Tips

As the sun rises in the east, so will conflicts arise in your life as you lead.  What to do when they arise makes all the difference.  Below are some very practical ideas on what to do when you have an interpersonal conflict with another.

  1.  Seek to resolve small conflicts before they become big ones!  And remember that your small issue can be a big issue for someone else.
  2. If you know there is an issue with someone, take the initiative.  Move towards them to resolve it.
  3. If you are upset-angry-frustrated, be sure that you focus the expression of those feelings on the issue and not the person.
  4. Anger is not necessarily bad.  All emotions are morally neutral.  But, it is how we express our anger-frustration that can make it sin for us.
  5. If your beginning to lose self-control and sensing an inability to express deep feelings constructively, call a ‘time out’ to allow yourself to regain control of your emotions.  But, be honest to not use this tactic as a tool to manipulate others.
  6. Taking a ’20-year look’ on issues can bring some better perspective on how important this issue really is.  Is this really something that 20 years from now is worth going to battle over now?
  7. If possible, keep the issue private and settle it privately.  The circle of those included in settling an issue is the circle of those involved-offended.
  8. Once settled, don’t bring the issue up again.  Bury it and leave it buried!
  9. Using words like, “You always….” or “You never….” will not lead to resolution of a conflict.  The accused will feel personally threatened and move into a ‘flight or fight’ response mode.  Neither response will lead to a lasting resolution of a conflict.
  10. Just because someone disagrees with you does not mean that they don’t like you as a person or a leader.  Don’t take it so personally!

If it is possible, as far as it depends on you, live at peace with everyone.              Romans 12:18   (NIV 1984)

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